ICT4d: Towards ICT Adoption In the Business Sector to Bridge Digital Divide

Abstract

The use of Information and Communication Technologies (ICTs) to enhance businesses grew rapidly with the advent of the internet in developed countries in the 1990s and this made their businesses benefit to a large extend. The advances made in ICTs and businesses have forced businesses to embrace emerging technologies so as to remain competitive. Industries and firms which have adopted electronic-business initiatives have a better management of their internal business processes, have an improved profitability and operational efficiency, have a competitive edge in the market over their competitors and have an expanded customer base. This study examines how ICTs have impacted the development of businesses. The findings show that organizations have improved their operations and performance through the adoption and incorporation of ICTs in their internal processes, and reached out to a wider customer base both nationally and internationally. This paper will be of great importance to both small and large business organizations as it affords them information on the importance of adopting ICTs in their business processes.