Department of Business Administration and Management

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Effect of Recognition on Employee Job Output in Faith Based Health Facilities in Kakamega County, Kenya
(Journal of International Business, Innovation and Strategic Management, 2021-01-01) Lusambili, Praxedes; Wanyama, Kadian; Abuya, Joshua
Reward system is an important device not only to monitor performance of employees but it can also be used as a motivation tool to retain employees as well as attract new talents. Despite the existence of the faith-based health facilities, they have experienced high staff turnover due to lack of equitable and sustainable reward systems in place. This study focused on the effects of recognition on employee job output in faith-based Health Facilities in Kakamega County. The study was anchored on the two theories; Self- determination theory and Cognitive evaluation theory. The study used a cross sectional research design approach and the unit of study was faith-based health facilities in County Government of Kakamega. The target population was 166 employees of faith-based health facilities in Kakamega County. The study used self-administered questionnaires to collect data. This study adopted content and construct forms of validity. Cronbach alpha, which is a measure of internal consistency, was used to test the internal reliability of the measurement instrument. The study findings were: there was a statistically significant effect of recognition on employee job output of the faith-based Health Facilities in Kakamega County; where employees were recognized for the work done; this would lead to intrinsic motivation, ultimately improving the performance of the employees at workplace. The study concluded that high levels of recognition in the organization could translate to improve employee job output of the faith-based Health Facilities in Kakamega County. Where employees were recognized for the work done, this would lead to intrinsic motivation, ultimately improving the performance of the employees at workplace. The study would assist the practitioners on faith-based institutions matters which include provision of an insight on the perceptions of employees towards intrinsic rewards.
Relationship between Liquidity Management and Performance of Savings and Credit Cooperative Societies
(International Journal of Innovative Research & Development, 2022-04-01) Atandi, Fred; Abuya, Joshua
The purpose of the study was to determine the relationship between liquidity management and performance of savings and cooperative societies. The study was conducted through a cross –sectional, descriptive and correlational survey designs. Primary data collection was conducted using self-administered structured questionnaires. The study considered five (5) Matatu saving and Credit Cooperatives societies operating in Kitale town main stage with a total of 79 employees. The study concluded that there was a very strong positive significant relationship between liquidity management and performance of SACCOs. The study recommended that SACCOs management to ensure that specific loan processing and recovery period is observed to meet its obligations whenever they fall due in order to maintains adequate liquidity for its day-to-day operations. The study also recommended that SACCOs to provide regular training to its members before advancing loans to them. The study also recommended that SACCO’s managements should be keen on improving its liquidity and strengthen liquidity management for their respective SACCOs to be competitive and investors get value for their money.
Electronic Payment Practices and Service Delivery: A Case Study of Ng’arisha Savings and Credit Cooperative Societies in Bungoma Town, Kenya
(World Wide Journal of Multidisciplinary Research and Development, 2022-05-01) Nalyanya, Jacinta; Abuya, Joshua; Makokha, Arnety
Electronic accounting practice is generally expected to improve the level of efficiency in funds transfer, payments, reporting, receipting and thus service delivery in any organization. However, SASSRA reports of 2018 show that despite Sacco’s having institutionalized electronic operations in their accounting process, efficiency and effectiveness in service delivery remains elusive in most of their aspects of reporting, payments and funds transfer. The main objective was to determine the effect of electronic accounting practices on the service delivery in Ng’arisha Sacco, Bungoma town, Kenya. The specific objectives of the study were guided by the following: To determine the effect of e-funds transfer practices on service in Ng’arisha Sacco, Bungoma Kenya, To establish e-payment practices on service in Ng’arisha Sacco, Bungoma Kenya, To assess e-reporting practices on service delivery in Ng’arisha Sacco, Bungoma Kenya and to establish the moderating effect of Government regulations on the relationship between-accounting practices and service delivery in Ng’arisha Sacco, Bungoma town, Kenya. This research was guided by Schumpeter’s theory of innovation as well as Technology acceptance model. This study embraced descriptive survey research design. This study targeted 127 respondents drawn from mainstream county government and Ng’arisha Sacco. The study sampled the entire targeted population of 127 respondents, hence a census study. Data was gathered using closed-ended questionnaires. The questionnaire was pilot tested on ten percent of the sample population in Metropolitan Sacco in Bungoma town and yielded Cronbach's alpha coefficient of 0.765. Before data analysis, the gathered data was filtered, structured, and corded. Statistical Package for Social Sciences version 26 software was utilized for data analysis. Statistical tables were used to present the findings accompanied by relevant discussions. The first research hypothesis posted H01 was rejected on the ground that E-funds transfer had a significant moderate strong positive linear relationship with service delivery in SACCOs. The hypothesis, H02 was rejected since E-payments had significant and relatively weak and positive linear correlation with service delivery in SACCOs. The third research hypothesis, H03 was also rejected since there was significant relationship between E-reporting and service delivery. The moderating variable of the study was government policies, which posted a significant relationship between e-payment practices and service delivery in Ng’arisha Sacco and therefore, H04 was rejected. It was concluded that high levels of efunds transfer practices, e-payment practices and e-reporting practices affected SD to varying degrees. Government regulations moderated the relationship between e-payment practices and service delivery positively. Recommendations of the study were: Ng’arisha Sacco should embrace and improve its operation in relation to e-funds transfer in order to control queuing and mobilize savings, increase speed in loan processing and thus Service delivery. In addition, automation of e-accounting practices should be done by the SACCOs in order to ensure formulation and implementation of laws and policies regarding lending and deposits. SACCOs should automate their reporting mechanisms to enhance effectiveness in report generation, invoicing using electronic systems, issue receipts using electronic systems, share and disseminate our reports using electronic systems as well as audit services conducted using an electronic system and improved SD in Sacco. The outcomes of this study would be of importance to Ng’arisha Sacco in availing information on the status of electronic accounting practices and by extension other financial institutions such as Commercial Banks in the country and providing ways of improving electronic accounting services in all accounting institutions.
Influence of Digital Payment Systems in Curbing of Procurement Fraud in State Corporations in Kenya
(Strategic Journals, 2022-10-04) Abuya, Joshua Olang'o; Panya, Kennedy Otieno
The main objective of this study was to find out the influence of digital payment systems in curbing procurement fraud in state corporations in Kenya. Specifically, the study identified the influence of Mobile wallets, QR payments, 3D secure and Electronic Funds Transfer (EFT). The research design employed in this study was descriptive. This study relied heavily on secondary data as is the case with most desktop research study. The study reviewed journal articles, unpublished papers and conference papers on influence of digital payment systems in organizations. The paper employed a desktop approach to provide answers to the research objectives. Specifically, the paper used content analysis to gather information from peer reviewed publications such as, journal articles, environmental organizations reports and books. The study found that while digitization is important, other factors like institutional incentives and capacities and strong leadership are key for enhanced efficiency, improved service delivery and reduced opportunities for corruption. The Study found that the traction of digital technologies in reducing fraud and corruption entirely depend on the institutional context. Any system will only be as good as the practices that complement it and the human face behind it. Digitization of government systems was found a more effective method of blocking leakages or channels of leakages for revenue generation, salary payment, contract payment and an end-to-end transaction involving the governments. The study posits that, electronic payment can help reduce corruption in Africa and in most developing countries as it promotes transparency. The study recommended that a number of reform actions are needed for a better public procurement system including, (i) Strengthening Compliance for enforcement, (ii) the need for an end-to-end E-procurement system for all Procurement Processes, (iii) Need for technological Skills among procurement professionals in public sector and need for transparency and accountability in the entire procurement process in Kenya.
Doctoral Virtual Supervisory Meeting: Engagement Optimization Strategies
(Science Publishing Group, 2022-12-01) Abuya, Joshua Olang'o; Obino, Paul Ongány; Owoche, Patrick Oduor
The emergence of COVID-19 has seen widespread adoption and use of virtual interaction in business, academic, and other areas where hitherto their use was not imaginable just a few years ago. The adoption of virtual interactions has also seen growth in a number of service providers as well as enhancement of the quality of interactions. However, this advancement in virtual technologies does not guarantee their optimal use. This qualitative study’s main purpose was to explore discursive practices that impact virtual meeting experiences as they take place during the course of the doctoral supervisory process in Kenyan universities. The study used media richness theory and channel expansion theory to analyze the affordances of computer-mediated communication presented to the user to conduct virtual meetings. Drawing upon survey and interview transcripts, it was found that the choice of virtual meeting channel was based on the availability of technology and past experience enhanced the perception of the effectiveness of virtual meetings. This study proposes strategies for enhancing the virtual supervisory process based on the media richness theory, channel expansion theory, and research data. The strategy addresses the aspects of management of risks, virtual meeting etiquettes, supervisory relationship, and confidentiality as well as after the meeting follow-up. The proposed strategies will enhance academic interaction and can be used in similar interactions in other fields.
Doctoral Liminality and Responsible Conduct Practices in Doctoral Research
(Science Publishing Group, 2022-12-01) Abuya, Joshua Olang'o; Obino, Paul Ongány; Owoche, Patrick Oduor
The complexities of doctoral experiences in many postgraduate schools have become insurmountable. Many doctoral students are facing numerous challenges in crossing the concept thresholds along the path towards achieving doctorate degree. With the experience of doctoral studies compared to rite of passage, many doctoral students face periods of confusion and disorientation hence the liminal period in pursuit of doctoral degree. Many doctoral students may find themselves engrained in ethical doctoral research challenges, issues, and dilemmas on a regular basis This paper looks at how doctoral liminality influences responsible conduct practices in doctoral research at Kibabii University, Kenya. The research engaged 13 doctoral candidates and 7 faculty members to evaluate the influence of doctoral liminality on responsible conduct practices in doctoral research. Data collection tools were validated at a content validity index of 0.83 while reliability index was 0.896. Descriptive (mean, frequency percentage and standard deviation) and inferential (in particular, regression) analyses were used. Findings indicate that doctoral liminality has statistically significant influence on responsible conduct practices in doctoral research. This should help higher education stakeholders to reassess the existing ethical research policies and execution frameworks. University managements are advised to pursue exemptional awareness and scrutiny on implementation of ethical practice in doctoral studies.
FINANCIAL SUSTAINABILITY PRACTICES AND OUTCOMES IN KENYA’S NONGOVERNMENTAL ORGANIZATIONS: DEVELOPMENT ASSISTANCE DIPLOMATS AND ANGELS OF MERCY PARADOX
(International Journal of Business and Management Review, 2014-10-01) Kiplel, Maureen Chepkesis; Biwott, Geoffrey
Non-Governmental Organizations (NGOs) play a major role in improving the living standards of families’ households, groups and individuals in any country especially in Kenya and yet its downplayed therefore, this paper posits that through financing There has been a significant increase in activities from Non-Governmental Organizations NGOs) with regards to funding of various projects as a practice (Adera, 2012). This paper seeks to posit financial sustainability practices and outcomes in Kenya’s Non-governmental organizations in a quest to deepening and creating an in-depth knowledge on some of these practices and their outcomes initiated or funded by non-governmental organizations to creating financial sustainability. The objectives of the article are three fold: to identify financial sustainability practices such as surplus, cash available to pay bills, credit facilities and community participation, to evaluate on the role of funding policies for financial sustainability of non-governmental organizations and finally to explore any inherent paradox on non-governmental financial sustainability principles and outcomes. The hypotheses were developed and tested using data collected using survey of the four regions selected in Kenya. Stratified random sampling technique was used to pick 110 managers in the region. Data was collected using self-administered structured questionnaires to the respondents. Pearson correlation and multiple regression models were used in the analysis to assess the financial sustainability. Financing policies was positively correlated to financial sustainability beta coefficient 0.296, ρ<0.05 does affect financial sustainability. level of access to donor funds was positively correlated to financial sustainability (Pearson correlation=0.468, p value=0.000) financing policies was 0.249 with p value 0.000<0.05 significance level, thus the study provide precursory evidence to reject null hypotheses that donor financing policies had no significance effect on financial sustainability of the project and infer that donor financing policies positively affect financial sustainability, thus enhancing financial policies will improve the financial sustainability of a project. The study is intended to strike a realistic approach of donor implementers and various governments on development assistance and allocative performance in creating financial sustainability and improving non-governmental organization performance which normally trickles down on citizen’s sustainability.
A META-ANALYSIS ON SUSTAINABLE SUPPLY CHAIN MANAGEMENT: AN ANALYTICAL APPROACH
(European Journal of Logistics, Purchasing and Supply Chain Management, 2017-12-01) Kiplel, Maureen Chepkesis; Mohammed, Zurah Chepkoech
Sustainability in Supply Chain is a key area in business that great attention is being looked into by academicians and practioners in recent times. The literature of sustainable supply chain management is still scant and several literature review has been conducted to investigate the state of the art knowledge of sustainable supply chain management. The field of text mining is rapidly evolving but little has been done on the techniques used in the study of sustainable supply chain management. The major objective of the study was to conduct a meta–analysis of the literature review studies in the area of sustainable supply chain management. Specifically the objective of the study was to find out the state of the art knowledge in sustainable supply chain and to use text mining techniques to derive the most frequent used words in keywords, abstracts and conclusion of the literature review papers on sustainable supply chain management. Major trends and current research topics in sustainable supply chain management were identified. A total of 57 papers were identified, the process was iterative involving many hours of reading, additional collection of literature, synthesis and refinement. The leading peer reviewed journals, universities, and authors were identified as well. The study adopted meta-analysis and content based qualitative approach of published literature for assessing the appropriateness of the framework presented in the research articles. More specifically the alignment between keywords, abstract and conclusion was studied. Finally, suggestion and recommendation was provided for the research agenda in the field of sustainable supply chain management.
EFFECT OF PROCUREMENT PLANNING ON SUPPLIERS PERFORMANCE IN PUBLIC INSTITUTIONS: A CASE OF MOI UNIVERSITY
(European Journal of Logistics, Purchasing and Supply Chain Management, 2018-04-01) Kiplel, Maureen Chepkesis; Keitany, Pauline
Supplier performance has become a critical factor for the organization’s success. In this regard, many firms and researchers have attempted to find out variables that affect either positively or negatively on supplier performance. However, very few studies have been carried out on procurement procedures in developing countries like Kenya. Public procurement system in Kenya has been characterized by a weak legal framework and lack of professionalism among public procurement practitioners. The study adopted an explanatory research design. The target population was 119 suppliers in the list of pre-qualified suppliers. The study adopted census for the suppliers to collect data; self administered questionnaires together with interviews schedule guides were used. Data was analyzed using descriptive statistics. The findings indicated planning enhances value for money, enhance quality, encourages proper utilization of resources, planning enables quick decision making and encourages innovations as it is a problem solving technique and saves time. Therefore procurement planning enhances supplier’s performance in service delivery.
The Effects of Customer Service on the Development of E-Commerce at Kenya Commercial Bank Eldoret Branch
(European Journal of Business and Management, 2012-01) Kiplel, Maureen Chepkesis; Otiso, Kennedy Ntabo
Unprecedented growth of e-commerce is now pushing traditional business to transform into e-commerce to speed up business transaction, retain the loyalty of customers and reduce customers’ time and effort in shopping. However to harness the real impact and benefits of e-commerce the manager of any organization must institute practical measures and implement good customer service. The concept of customer service on electronic commerce is a relatively new challenging area to researchers and managers. Hence this research sought to examine customer service and its effects on the development of electronic commerce at Kenya Commercial Bank Eldoret Branch. Descriptive research design was employed. The target population was 15,030 customers who were account holders of Kenya Commercial Bank Eldoret Branch. A sample of 374 was selected using systematic sampling. The research instrument used was a 5 point likert scale questionnaire. Data was analyzed statististically. From the study findings, customer service (r = 0.169) had a positive relationship with development of electronic commerce. Pearson correlation value (r) were significant at 0.01 level of significance. Customer service had an effect on the development of electronic commerce with (β1= 0.047, P value = 0.006<0.05) being positive related to the development of e-commerce. Thus the study concludes that customer service is important in ensuring an enabling environment for the development of electronic commerce. The study sought to collect information from the customer which was carried over a long period of time as it involved approaching the customers at the bank at different period of time and this resulted to repetition as some customers would be able to fill the questionnaire twice. Hence this was the limitation. The study recommended that there is need to carry out specific investigation into the various aspects building customer service standards.
The impact of microfinancing on women entrepreneurship in Kakamega central district, Kenya
(2012) Kirwa, Tecla C.; Ngoze, Moses; Embeywa, H. E
Women play a crucial role in the economic development of their families and communities but certain obstacles such as poverty, unemployment, low household income and societal discriminations mostly in developing countries have hindered their effective performance of that role. As such, most of them embark on entrepreneurial activities to support their families. It is discovered that women entrepreneurship could be an effective strategy for poverty reduction in a country; since women are the worst hit in such situation. However, it is discovered that women entrepreneurs, especially in developing countries, do not have easy access to microfinance factors for their entrepreneurial activity and as such have low business performance than their men counterparts, whereas the rate of their participation in the informal sector of the economy is higher than males, and microfinance factors could have positive effect on enterprise performance. The purpose of the study was to establish the impact of micro financing on women entrepreneurship in Kakamega Central District. Specifically, the study sought to establish the impact of micro-credit on the performance of women entrepreneurs; the study employed a descriptive survey design. The target population will include 937 women entrepreneurs and 10 managers of the 10 MFIs in Kakamega Central District. The sample population was made up of 286 women entrepreneurs and 10 managers. Purposive sampling was used to pick managers who work in the 10 MFIs. Simple random sampling was used to select women entrepreneurs involved in the activities of the 10 MFIs in the district. Data was collected by use of questionnaires and interviews. The collected data was analyzed using descriptive and inferential statistics such as means, frequencies percentages. Findings were presented using tables, frequency percentages, and figures. The findings of the study revealed that microcredit had great impact in empowering women economically, enhancing their communication skills, building their confidence, promoting their recognition in family, increase in decision making powers, increased income and enhanced reduction in poverty. The study recommended that the government should consider incentives (such as giving tax rebates) to microfinance’s and banks serving women entrepreneurs’ needs. Women’s Business Associations in collaboration with other business support providers should more actively advocate and lobby for a review of: Group lending practices, High interest rates, Short loan repayment periods and size of loans.
How group potency affects employee job satisfaction in sugar manufacturing firms in Kenya
(2019-04-05) Wanyama, Kadian W.; Sifuma, Sharon Wefuma; Koyi, Nabiswa Patrick; Indiatsi, Isaac Mabale; Ojiambo, Josephine N.
Sugar Manufacturing firms in Kenya are recently experiencing a decrease in productivity and the future of the sugar firms seems dingy. The purpose of this study was to assess how group potency affects employee job satisfaction in sugar manufacturing firms in Kenya. The study adopted descriptive and correlational survey designs. The simple random and purposive sampling techniques were used. The research instruments were tested through the test re-tests method and reliability analysis which gave a Cronbach alpha value of 0.833. The data was analysed using descriptive statistics and regression analysis. The following were the study findings: regression analysis conducted on the effect of group potency and employee job satisfaction revealed a positive and significant correlation between these two variables, (r = 0.213, b = 0.1804, t = 2.067, p<0.05)). It Original Research Article Wanyama et al.; JEMT, 23(3): 1-12, 2019; Article no.JEMT.24247 2 was recommended that the Human Resource Department should develop and maintain teamwork through capacity building to realise optimal employee productivity. It is hoped that the results would add knowledge and contribute to theory development critical for academia and policy makers in the sugar sector in particular Kenya.
Effects of total quality management implementation on electronic-government in county government of Kakamega
(2014-05-01) Atsiaya, Branice Ing'ahizu; Wanyama, Kadian W.; Musiega, Douglas
Several authors have since defined Electronic-Government in various ways but the keywords include the use of information and communication technologies (ICTs) to facilitate access to and provision of government services to people. The ultimate aim is to improve performance (efficiency, effectiveness, transparency and accountability) of government. The purpose of this study was to examine the effects of Total Quality Management practices in the implementation of Electronic-Government in County Government of Kakamega. The study had the following objective: To examine the levels of TQM practices and implementation of e-Government in County Government of Kakamega. This study was anchored on the conceptual framework that shows interactions of the variables. The study was guide d by the descriptive survey design.
Impact of motivation as HR bundle on performance of teachers of public schools in Bungoma county
(Academic Journals, 2014-02-14) Wanyama, Kadian W.; Nassiuma, Dankit; Zakayo, C.
The challenge for managers today is to keep the staff motivated and performing well in the workplace. By understanding employees' needs, managers can understand what rewards to use to motivate them. The goal of most companies is to benefit from positive employee behavior in the workplace by promoting a win–win situation for both the company and workers. This research sought to determine the impact of motivation as a HR bundle on teacher performance of public schools in Bungoma County. The study had the following hypothesis: there is no significant impact of motivation on teacher performance of public schools in Bungoma County. The study adopted descriptive and correlational survey designs. Validity of the research instruments was based on the three overarching forms of validity: content, face and construct validity. Reliability coefficient yielded a Cronbach’s alpha of 0.90.
Effect of bookkeeping management practices on business performance of micro and small butchery enterprises in Kimilili sub-county, Bungoma, Kenya
(2014-09-01) Wanjala, Sam Nalwa; Bwisa, Henry M.; Wandera, Robert Wamalwa; Wanyama, Kadian Wanyonyi; Wanjala, Alice Susan
Development of MSE's has contributed significantly to the employment opportunities in Kenya. Studies show that MSE's contribute over 50% of the employment opportunities and 40% of GDP in Kenya. Despite this effort by the government, Kenyan societies still experience high unemployment levels, poverty and slow economic growth. Studies have shown that 60% of the MSE's fail within the first few months of operation (Kenya National Bureau of Statistics, 2007). An understanding of the causes of MSE's failure in Kenya is a vital step in ensuring proper management of MSE'S. The purpose of this study was to assess the effect of book keeping management practice on business performance of micro and small butchery enterprises in Kimilili sub-county, Kenya. The study objectives were; to establish the extent of book keeping management practices of MSBE's in Kimilili sub-county.
Influence of occupational health and safety programmers on performance of manufacturing firms in western province, Kenya
(Academic Journals, 2012-05-31) Makori, Ezekiel M.; Thuo, J.K.; Wanyama, Kadian W.
Occupational health and safety continues to be one of the most critical but highly criticized issues within the discipline of human resource management. The purpose of the study was to investigate the influence of health and safety programmes on performance of manufacturing firms in Western Province, Kenya. The study presents the results on an empirical study conducted. The study utilized a convenient sample by using all manufacturing firms in Western Kenya. Content validity and reliability of the research instruments were done through test retest method using one of the manufacturing firms which was not included in the final analysis. Reliability coefficient yielded a Cronbach’s alpha of 0.88. The data from all the manufacturing firms was collected and analyzed using descriptive statistics and inferential statistical tools like Pearson correlation, simple regression and one way ANOVA. The study findings showed a moderate positive relationship between occupational health and safety programmes (OHSP) and organizational performance of manufacturing firms. This was an indication that OHSP were not efficient in the studied firms, thus, affecting organizational performance of these firms in terms of sales, profitability, production, order delivery, reputation, target achievement, product quality and production costs. Management of firms must put in place policies and structures for improving occupational health and safety. They should not wait to form ad hoc committees (after an accident has occurred), whose recommendations may not be implemented. Organizations should put in place active health and safety committees which should be given mandate to implement their recommendations. Everyone in the organization should adhere to laid down policies, rules and safety precautions to reduce accidents. The study results provide vital information to managers, researchers and academicians on the relevance of occupational health and safety in business organizations.
Relationship between capacity building and employee productivity on performance of commercial banks in Kenya
(Academic Journals, 2010-10-31) Wanyama, Kadian W.; Mutsotso, S. N.
This article of this paper is based on a research project carried out on commercial banks in Kakamega Central District, Kenya focusing on the influence of employee productivity on organizational performance which investigated the impact of capacity building and employee productivity in commercial banks since this leads to increase in performance as empirical research has proved. Kenya has experienced banking problems since independence in 1964 culminating in major Bank failures (37 failed banks as at 1998). Some of these problems like weak supervision and equipping employees with expertise, necessary skills and knowledge can be addressed through employee productivity to improve performance of the banks. Banks in Kenya and Kakamega in particular have experienced poor service delivery, organizational ineffectiveness, poor public relations, customer dissatisfactions, and some of these banking institutions have posted a decline in profitability. Research focusing on the firm-level impact of human resource management practices such as employee productivity, satisfaction and motivation has become popular in recent years. This has revitalized interest in the subject of employee productivity and its impact on the performance of organizations. Most studies tend to indicate that employee competence has a positive effect on the organizational performance. Therefore the findings from the study added value to the expanding scope of existing research studies on the influence of employee productivity on the organizational performance. This paper also provides vital information to organizational managers in the banking sector and academicians to encourage employee motivation, satisfaction and future research.

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