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dc.contributor.authorNyerere, K.J.
dc.contributor.authorWawire, B.P.
dc.date.accessioned2019-05-23T14:39:33Z
dc.date.available2019-05-23T14:39:33Z
dc.date.issued2015-01
dc.identifier.issn2307-2466
dc.identifier.urihttp://erepository.kibu.ac.ke/handle/123456789/1107
dc.description.abstractIn this paper the authors determine the influence of emotional intelligence in service delivery. The independent variables social skills, self-awareness, social awareness and self-management are analyzed to determine their influence on service delivery. Ex post facto research design was used. The results of the paper indicated social skills, self-awareness, social awareness and self-management has an influence on service delivery. The paper recommends training targeted at the development of emotional intelligence of employees in organizations, knowledge, skills and personality orientation.en_US
dc.language.isoenen_US
dc.rightsAttribution-NonCommercial-ShareAlike 3.0 United States*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/3.0/us/*
dc.subjectEmotional Intelligenceen_US
dc.subjectSelf Managementen_US
dc.subjectSelf Awarenessen_US
dc.subjectSocial Awarenessen_US
dc.subjectSocial Skillsen_US
dc.titleThe Influence of Emotional Intelligence on Service Deliveryen_US
dc.typeArticleen_US


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Attribution-NonCommercial-ShareAlike 3.0 United States
Except where otherwise noted, this item's license is described as Attribution-NonCommercial-ShareAlike 3.0 United States