Abstract
In this paper the authors determine the influence of emotional intelligence in service delivery. The independent variables
social skills, self-awareness, social awareness and self-management are analyzed to determine their influence on service
delivery. Ex post facto research design was used. The results of the paper indicated social skills, self-awareness, social
awareness and self-management has an influence on service delivery. The paper recommends training targeted at the
development of emotional intelligence of employees in organizations, knowledge, skills and personality orientation.