Implementation evaluation metrics for enterprise resource planning solution – a case of Kibabii University

Abstract

Most institution of higher learning are implementing and Enterprise Resource planning (ERP) in automating various activities. The architecture of most of the ERP is based on the Service Oriented Architecture (SOA) where each module can be called as service. In most of the contract signed between the vendor and the university, payment is tied to the level of implementation. The Question is how to then measure the level of implementation? This paper proposes a metric that could be used in evaluation of the degree of implementation. The metric was derived based on an acceptance test on each of functionality of module as per terms of reference. The result of a test was rated as a Fail, Pass, or Query The result was then coded such that a fail was assigned a zero (0), pass one (1) and query a half (½). From which a metric was derived which measures the level implementation.