The Influence of Emotional Intelligence on Service Delivery
| dc.contributor.author | Nyerere, K.J. | |
| dc.contributor.author | Wawire, B.P. | |
| dc.date.accessioned | 2019-05-23T14:39:33Z | |
| dc.date.available | 2019-05-23T14:39:33Z | |
| dc.date.issued | 2015-01 | |
| dc.description.abstract | In this paper the authors determine the influence of emotional intelligence in service delivery. The independent variables social skills, self-awareness, social awareness and self-management are analyzed to determine their influence on service delivery. Ex post facto research design was used. The results of the paper indicated social skills, self-awareness, social awareness and self-management has an influence on service delivery. The paper recommends training targeted at the development of emotional intelligence of employees in organizations, knowledge, skills and personality orientation. | en_US |
| dc.identifier.issn | 2307-2466 | |
| dc.identifier.uri | http://erepository.kibu.ac.ke/handle/123456789/1107 | |
| dc.language.iso | en | en_US |
| dc.rights | Attribution-NonCommercial-ShareAlike 3.0 United States | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-sa/3.0/us/ | * |
| dc.subject | Emotional Intelligence | en_US |
| dc.subject | Self Management | en_US |
| dc.subject | Self Awareness | en_US |
| dc.subject | Social Awareness | en_US |
| dc.subject | Social Skills | en_US |
| dc.title | The Influence of Emotional Intelligence on Service Delivery | en_US |
| dc.type | Article | en_US |
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