Browsing by Author "Nyerere, K.J."

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    The Influence of Emotional Intelligence on Service Delivery
    (2015-01) Nyerere, K.J.; Wawire, B.P.
    In this paper the authors determine the influence of emotional intelligence in service delivery. The independent variables social skills, self-awareness, social awareness and self-management are analyzed to determine their influence on service delivery. Ex post facto research design was used. The results of the paper indicated social skills, self-awareness, social awareness and self-management has an influence on service delivery. The paper recommends training targeted at the development of emotional intelligence of employees in organizations, knowledge, skills and personality orientation.