Browsing by Author "Mwai, Josphat Karani"

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A Framework for Integration of Web 3.0 and Social Media Technologies in Government Portals for Personalized Integrated Service Delivery
(International Journal of Computer Trends and Technology, 2020-06-05) Mwai, Josphat Karani; Makokha, John Wanjala; Karume, Simon Maina
The sustainable development goals (SDGs), which are at the heart of the 2030 Agenda for Sustainable Development, are closely interrelated. The integrated nature of the SDGs has shed new light on the need for integrated service delivery by various governments. An effective e-government portal needs a system with good Integration, interoperability and personalized service delivery. However, most e-government portals lack Integration, interoperability and personalized service delivery. The purpose of this study was to investigate how Web 3.0 and Social Media technologies could be integrated into existing government portals for personalized, integrated service delivery to citizens. The study employed design science research to achieve its objectives. The target population consisted of 94 experts involved in managing social media and portal services for the Kenyan government national portal (eCitizen). The study established that while most government portals had already incorporated social media, social media was being used mostly for information dissemination and not to offer other services like public participation or transactional services. The study developed a framework made of six components that would guide the Integration of web 3.0 and social media technologies within government portals to achieve personalized, integrated service delivery.
Social Media and Service Delivery in government portals: An Analysis of how Government of Kenya uses Social Media for service delivery
(IOSR Journal of Computer Engineering, 2020-04-05) Mwai, Josphat Karani; Karume, Simon Maina; Makokha, John Wanjala
The sustainable development goals (SDGs), which are at the heart of the 2030 Agenda for Sustainable Development, are closely interrelated. This integrated nature of the SDGs has shed new light on the need for integrated service delivery by various governments. One way for governments to achieve this integrated service delivery is through, Whole Of Government (WoG) approaches which should been accompanied by a more integrated approach to e-government and online service delivery. However, most e-government portals lack integration, interoperability and personalized service delivery. The purpose of this study was to investigate how social media technologies could be integrated into existing government portals for enhanced service delivery to citizens. The study employed design science research (DSR) research design to achieve its objectives. Purposive and censures sampling techniques were used in defining the sample. The target population consisted of experts involved in managing social media and portal service in government (94) and social media accounts on the eCitizen portal (4) Kenyan’s government national portal. Data was collected using automated social media analysis tool (social bakers), questionnaires and guided interviews. The study established that while government had already incorporated social media, social media with their portals, it was mainly being used for information dissemination and not to offer other services like public participation or transactional services. The study concluded by identifying measures and features that if implemented would improve integration of social media within government portals and also facilitate enhanced service delivery through social media.
Transforming Service Delivery in Government through Integration of Web 3.0 and Social Media Technologies: A Case for Developing Countries
(Computer Science and Information Technology, 2020-08-10) Mwai, Josphat Karani; Karume, Simon Maina; Makokha, John Wanjala
This study focuses on how to integrate Social Media and Web 3.0 features within government portals for personalised service delivery within government portals. The study was based on the Kenya government national portal (eCitizen) and sought the views of 94 experts responsible for managing social media and portal service on the eCitizen portal. The study employed Factor Analysis to analyse the experts’ responses. Through factor analysis, the study identified six core factors that make up a Personalised Integrated Service Delivery (PISD) framework. These factors were services, web 3.0 features, social media management, security, one-stop-shop for government services and external factors. The study also described a Personalised Integrated System Architecture based on the PISD framework. The PISD framework and proposed system architecture can be used to guide the integration of social media and web 3.0 features within government portals for Personalised Integrated Service Delivery to citizens especially for developing countries like Kenya.