Browsing by Author "Kiplel, Maureen Chepkesis"

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EFFECT OF PROCUREMENT PLANNING ON SUPPLIERS PERFORMANCE IN PUBLIC INSTITUTIONS: A CASE OF MOI UNIVERSITY
(European Journal of Logistics, Purchasing and Supply Chain Management, 2018-04-01) Kiplel, Maureen Chepkesis; Keitany, Pauline
Supplier performance has become a critical factor for the organization’s success. In this regard, many firms and researchers have attempted to find out variables that affect either positively or negatively on supplier performance. However, very few studies have been carried out on procurement procedures in developing countries like Kenya. Public procurement system in Kenya has been characterized by a weak legal framework and lack of professionalism among public procurement practitioners. The study adopted an explanatory research design. The target population was 119 suppliers in the list of pre-qualified suppliers. The study adopted census for the suppliers to collect data; self administered questionnaires together with interviews schedule guides were used. Data was analyzed using descriptive statistics. The findings indicated planning enhances value for money, enhance quality, encourages proper utilization of resources, planning enables quick decision making and encourages innovations as it is a problem solving technique and saves time. Therefore procurement planning enhances supplier’s performance in service delivery.
The Effects of Customer Service on the Development of E-Commerce at Kenya Commercial Bank Eldoret Branch
(European Journal of Business and Management, 2012-01) Kiplel, Maureen Chepkesis; Otiso, Kennedy Ntabo
Unprecedented growth of e-commerce is now pushing traditional business to transform into e-commerce to speed up business transaction, retain the loyalty of customers and reduce customers’ time and effort in shopping. However to harness the real impact and benefits of e-commerce the manager of any organization must institute practical measures and implement good customer service. The concept of customer service on electronic commerce is a relatively new challenging area to researchers and managers. Hence this research sought to examine customer service and its effects on the development of electronic commerce at Kenya Commercial Bank Eldoret Branch. Descriptive research design was employed. The target population was 15,030 customers who were account holders of Kenya Commercial Bank Eldoret Branch. A sample of 374 was selected using systematic sampling. The research instrument used was a 5 point likert scale questionnaire. Data was analyzed statististically. From the study findings, customer service (r = 0.169) had a positive relationship with development of electronic commerce. Pearson correlation value (r) were significant at 0.01 level of significance. Customer service had an effect on the development of electronic commerce with (β1= 0.047, P value = 0.006<0.05) being positive related to the development of e-commerce. Thus the study concludes that customer service is important in ensuring an enabling environment for the development of electronic commerce. The study sought to collect information from the customer which was carried over a long period of time as it involved approaching the customers at the bank at different period of time and this resulted to repetition as some customers would be able to fill the questionnaire twice. Hence this was the limitation. The study recommended that there is need to carry out specific investigation into the various aspects building customer service standards.
FINANCIAL SUSTAINABILITY PRACTICES AND OUTCOMES IN KENYA’S NONGOVERNMENTAL ORGANIZATIONS: DEVELOPMENT ASSISTANCE DIPLOMATS AND ANGELS OF MERCY PARADOX
(International Journal of Business and Management Review, 2014-10-01) Kiplel, Maureen Chepkesis; Biwott, Geoffrey
Non-Governmental Organizations (NGOs) play a major role in improving the living standards of families’ households, groups and individuals in any country especially in Kenya and yet its downplayed therefore, this paper posits that through financing There has been a significant increase in activities from Non-Governmental Organizations NGOs) with regards to funding of various projects as a practice (Adera, 2012). This paper seeks to posit financial sustainability practices and outcomes in Kenya’s Non-governmental organizations in a quest to deepening and creating an in-depth knowledge on some of these practices and their outcomes initiated or funded by non-governmental organizations to creating financial sustainability. The objectives of the article are three fold: to identify financial sustainability practices such as surplus, cash available to pay bills, credit facilities and community participation, to evaluate on the role of funding policies for financial sustainability of non-governmental organizations and finally to explore any inherent paradox on non-governmental financial sustainability principles and outcomes. The hypotheses were developed and tested using data collected using survey of the four regions selected in Kenya. Stratified random sampling technique was used to pick 110 managers in the region. Data was collected using self-administered structured questionnaires to the respondents. Pearson correlation and multiple regression models were used in the analysis to assess the financial sustainability. Financing policies was positively correlated to financial sustainability beta coefficient 0.296, ρ<0.05 does affect financial sustainability. level of access to donor funds was positively correlated to financial sustainability (Pearson correlation=0.468, p value=0.000) financing policies was 0.249 with p value 0.000<0.05 significance level, thus the study provide precursory evidence to reject null hypotheses that donor financing policies had no significance effect on financial sustainability of the project and infer that donor financing policies positively affect financial sustainability, thus enhancing financial policies will improve the financial sustainability of a project. The study is intended to strike a realistic approach of donor implementers and various governments on development assistance and allocative performance in creating financial sustainability and improving non-governmental organization performance which normally trickles down on citizen’s sustainability.
A META-ANALYSIS ON SUSTAINABLE SUPPLY CHAIN MANAGEMENT: AN ANALYTICAL APPROACH
(European Journal of Logistics, Purchasing and Supply Chain Management, 2017-12-01) Kiplel, Maureen Chepkesis; Mohammed, Zurah Chepkoech
Sustainability in Supply Chain is a key area in business that great attention is being looked into by academicians and practioners in recent times. The literature of sustainable supply chain management is still scant and several literature review has been conducted to investigate the state of the art knowledge of sustainable supply chain management. The field of text mining is rapidly evolving but little has been done on the techniques used in the study of sustainable supply chain management. The major objective of the study was to conduct a meta–analysis of the literature review studies in the area of sustainable supply chain management. Specifically the objective of the study was to find out the state of the art knowledge in sustainable supply chain and to use text mining techniques to derive the most frequent used words in keywords, abstracts and conclusion of the literature review papers on sustainable supply chain management. Major trends and current research topics in sustainable supply chain management were identified. A total of 57 papers were identified, the process was iterative involving many hours of reading, additional collection of literature, synthesis and refinement. The leading peer reviewed journals, universities, and authors were identified as well. The study adopted meta-analysis and content based qualitative approach of published literature for assessing the appropriateness of the framework presented in the research articles. More specifically the alignment between keywords, abstract and conclusion was studied. Finally, suggestion and recommendation was provided for the research agenda in the field of sustainable supply chain management.