KIBU2019-05-072019-05-072017-09-28http://erepository.kibu.ac.ke/handle/123456789/871DPM 102: Total quality managementenAttribution-NonCommercial-ShareAlike 3.0 United Stateshttp://creativecommons.org/licenses/by-nc-sa/3.0/us/DPM 102Total quality managementOther