KIBU2021-09-142021-09-142021-02-03http://erepository.kibu.ac.ke/handle/123456789/3128ITC 016:Business communicationenAttribution-NonCommercial-ShareAlike 3.0 United Stateshttp://creativecommons.org/licenses/by-nc-sa/3.0/us/ITC 016:Business communicationBusiness communicationITC 016Other