Nyerere, K.J.Wawire, B.P.2019-05-232019-05-232015-012307-2466http://erepository.kibu.ac.ke/handle/123456789/1107In this paper the authors determine the influence of emotional intelligence in service delivery. The independent variables social skills, self-awareness, social awareness and self-management are analyzed to determine their influence on service delivery. Ex post facto research design was used. The results of the paper indicated social skills, self-awareness, social awareness and self-management has an influence on service delivery. The paper recommends training targeted at the development of emotional intelligence of employees in organizations, knowledge, skills and personality orientation.enAttribution-NonCommercial-ShareAlike 3.0 United Stateshttp://creativecommons.org/licenses/by-nc-sa/3.0/us/Emotional IntelligenceSelf ManagementSelf AwarenessSocial AwarenessSocial SkillsArticle